| Department: | WIC |
| Salary: | Based off of experience. |
| City/State: | Tyler |
| Education: | High School diploma or GED required. Two years of health/clinical experience or equivalent health-related education required. CHW CERTIFICATION REQUIRED |
| Type: | Full-Time |
| Experience: | Two years minimum experience as a Program Coordinator or similar role. |
| Work Schedule: | M: 10a-7p Tu-F: 8:30a-5:30p |
| Contact Name: | Amanda Williams |
| Contact Email: | [email protected] |
| Date Posted: | 02/12/2024 |
| Description: | |
| JOB SUMMARY: CHW CERTIFICATION REQUIRED Responsible for exemplifying NET Health’s (Northeast Texas Public Health District) Mission, Vision, and Values, providing outstanding customer service. The Maternal Health Program Specialist will provide leadership and direction of operations, administration, evaluation of High-Risk Maternal Care Coordination Services Pilot Program. Work collaboratively with DSHS Community Health Improvement, Maternal and Child Health Unit, Healthy Texas Mothers and Babies Branch to test, assess and refine the implementation of High-Risk Maternal Care Coordination Service Pilot Program. Major Tasks Maternal Health Program Specialist serves as a high-level communications champion, coordinating with community partners and other departments and organizations. Develop strategies and key messages for promoting projects being done in the programs. Ability to develop material for blogs, newsletters, and social media that target multiple audiences. Assist leadership in strategic planning, providing financial oversight and accountability in collaboration with the department director and leadership. RESPONSIBILITIES: • Demonstrate professional management and leadership in the clinic and community practice of maternal and child health. • Collaborate with other disciplines, departments, and support services to assure and improve patient pregnancy, birth, or postpartum outcomes. • Oversee the implementation and testing of the HRMCCS-PP for pregnant patients at high-risk for poor pregnancy, birth, or postpartum outcomes • Develop project plans (long and short term), setting milestones/targets, adheres to deadlines and develops recommendations for implementation for strategic initiatives. • Serve as a point of contact for teams when multiple divisions/ departments are assigned to the same project to ensure team actions remain in synergy. • Communicate effectively with the department director and Leadership to drive and keep projects aligned. • Will have the ability to make effective decisions when presented with multiple options for how to progress with the project. • Will assist with financials as directed by and in coordination with the Department Director. • Respect clients by recognizing their rights, privacy, and maintaining confidentiality. • Handle all phone calls, emails, and in person interactions cordially and professionally. • Conduct all interactions with cultural responsiveness and humility. Duties • Practicing intake and referrals of patients in need • Identifying patients who are at-risk to assess eligibility for various services • Offering and reviewing screenings or self-referrals • Referring patients to other programs and community services • Tracking patients to confirm program enrollment and engagement • Providing follow-up and case management to deliver assistance and information • Implementing patient engagement strategies to improve outcomes • Maintaining professional boundaries and respecting patient confidentiality • Coordinating health and wellness activities including classes and groups • Auditing charts for quality assurance • Documenting interactions with patients in a data record system • Attending and participating in community or host site events • Creating social media content to promote the programs • Updating documentation to assess program adoption and progress • Implementing strategies to recruit clients to attend health and wellness classes • Conducting social determinants of health screener • Providing social service navigation • Maintaining, assembling, and distributing materials and supplies • Participating in meetings and conferences KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES: • Knowledge of community resources and experience working with a variety of community-based organizations preferred. • Experience in conducting community outreach. • Motivational interviewing skills. • Strong oral and written communication skills. • Strong organizational and time management skills. • Flexibility in managing a variety of types of assignments. • Meet deadlines for assignments. • Knowledge of preconception health and ability to educate and engage in health discussions. • Willingness to identify needed or desired training. • Working knowledge of Microsoft Office products. • Spanish-speaking preferred. REQUIRED EDUCATION / EXPERIENCE: • High School diploma or GED required. Two years of health/clinical experience or equivalent health-related education required. • Current Community Health Worker certification by the Texas Department of State Health Services. Must maintain current CHW certification. • CPR certification preferred or obtained within 3 months of hire. Must maintain current CPR certification. • Two years minimum experience as a Program Coordinator or similar role. • Strong working knowledge of Microsoft suite • Solid organizational, multi-tasking, and time management skills • Strong client-facing and teamwork skills • Project management, business administration, or health care administration experience preferred. WORKING CONDITIONS: Demonstrates the following positive performance attributes: Observes assigned work hours unless other arrangements are made with supervisor. Is punctual. Notifies supervisor in a timely manner (in advance) if must be late or absent. Accrues compensatory time only with advance approval of supervisor. Arranges annual and compensatory leave time in advance with supervisor. Is adaptable and flexible. Is willing to occasionally work different hours as workload requires. Is able to re-prioritize work as needed. Adapts to handle new and other phases of work when needed. Is receptive to new ideas and methods. Performs work without needing to be reminded and without close supervision. Accepts responsibility for own actions. Completes work assignments in a timely fashion. Requests instruction when unsure how to proceed. Accepts direction offered by supervisor. Complies with supervisor’s decisions. Functions as a team member. Does his/her fair share of the team’s workload. Willingly helps other staff members to get the work done. Shows willingness and ability to work in harmony with others and does not let personal differences interfere with getting the job done. Maintains open communication with supervisor and other staff members. Contributes positively to staff morale. Takes advantage of opportunities to learn at work and on own time. Identifies own learning needs and makes these known to supervisor. Is receptive to and follows through on recommendations made by supervisor for professional development. Offers suggestions to supervisor for increasing efficiency and for better meeting needs of clients and staff. Demonstrates willingness and ability to cooperatively solve problems with supervisor and co-workers. Treats all clients with courtesy and without discrimination. Maintains client confidentiality. Keeps work area clean and tidy and contributes to same in rest of Health District. Utilizes supplies in an efficient and cost-effective manner. Promptly notifies Department Head of problems or concerns regarding supplies and equipment Maintains personal grooming and dress appropriate for job responsibilities and for contact with the public. Wears name badge when involved with client contact. May be exposed to communicable diseases. Must be fully immunized within 90 days of employment and show proof thereof. Must be able to spend six to eight hours walking and standing and/or sitting. Must be able to lift up to 25 pounds and stretch to reach files. | |
815 N. Broadway Ave
Tyler, Texas 75702
Phone:
903-535-0030
